Inbound

1-800 Answering Services
A qualified professional team of people will answer your calls with your Business name at a unique business number and provide the necessary information to callers. The live agent will take information and pass that along to the client via email or phone as the messages are taken.

Order Taking
Inbound order taking by qualified professional agents. We will provide all necessary products and service information and also collect required information from the customer. The order information is delivered to the client in real time by email for immediate follow up and delivery. Our sales results exceed industry standards.

RSVP Services
Pleasant and polite agents will answer your calls with your Business name and take the pertinent information also providing any additional information to the customer.

Secretarial Services
We provide a full array of secretarial services. Our virtual secretary has proven to be extremely valuable to many individuals/organizations. Sub Categories: answer phones,word processing, data management, report design, presentation design,web-site management/updating.

Translation Services
We provide translation services in English, French, Spanish, Mandarin,Chinese with a quick turnaround time. Whether it is business or personal we can have the translation completed by one of our highly qualified translators around the globe.

Outbound

Sales
We assist companies in achieving their sales targets. We specifically represent your offer to the targeted customer. Our excellent agents accurately represent your offer and have prompt follow up and closing techniques supported by our technology. Prompt program changes are easily accommodated. Sub categories: cold calling, lead generation, up-selling, upgrading.

Telemarketing
We provide telemarketing services to many companies throughout the world. The most important relationships in your business are with your customers. We can help you build and maintain these relationships. Sub categories: lead generation, campaign planning, database cleaning, Market Research, Seminar Planning.

Customer Care
We provide in-depth customer service support. Our state of the art technology provides customized solutions and superior customer support with real time detailed reports. Our Agents are pleasant and easy to understand. Sub categories: Care & Support, Order Entry, Appointment setting/Reservations, Credit card/Order processing, Multi-language & communication support, Order management & Fulfillment Services.

Polling
We poll the opinion of the customer and provide you with concise information. Our trained Agents gather the specific information and we provide the advanced statistical analysis.

Retention
We specialize in customer retention programs. Research indicates one of the key elements to customer retention is to use recurring payment plans. We specialize in converting customers to pre-authorized payment plans. Our professional agents change payment to Auto Bank debit & Auto credit card debit plans by enlightening customers on the benefits. Sub categories: EZ Pay Plan, Customer Loyalty Plans.

Surveys
Our trained voice agents capture valuable information through market research. We interview customers to get the information you need to better market your services/products. We develop scripts that will gather the valuable information from your customer. The objectives of the market research are formatted into a questionnaire. We then develop an appropriate market sampling and deliver the complete analysis. Sub categories: Customer Satisfaction Surveys -play a vital role in understanding your customers needs and adapting to ensure their continued business. We provide online,email and telephonic surveys. These are quick and accurate methods of determining customer satisfaction.

Charity Fund Raising
Our professionally trained Agents contact potential donors and make them aware of the benefits of donating to your organization. We accept donations on your behalf, or provide that detail for your organization to process. Our results exceed the industry standard which is attributable to our Agents excellent and effective techniques.

Bill Collection
Our professionally trained Agents are dedicated to reaching the objective, collecting the outstanding debt. We use state of the art techniques that enable us to track and collect funds. Sub categories: Personal, Commercial

Online Training

Language Training
Our well trained, easy to understand teachers are experienced and skilled on-line language trainers. Training is available around the world, 24/7 so you can schedule convenient times to suit your life. We offer training for the 3 Major Exams for acceptance to work with Major Companies and residence visas to other countries. Our programs range from beginner lessons to advanced lessons. We offer business conversation and personal conversation. Lessons can be arranged by the session or term agreements depending on your needs. Sub categories: IELTS, TOEFL , TOEIC, Basic English, Advanced English, Basic Spanish, Advanced Spanish, Basic Mandarin, Advanced Mandarin, Conversational, Professional

Basic Computer Training
Our pleasant patient teachers enjoy teaching basic computer functions at a comfortable speed for you. Free assessment to determine skill level. Sub categories: Email, Microsoft Office Programs, Online research

Math Tutoring
Highly skilled Math tutoring from Basic to Advanced levels including all Grades. Sub categories: Grade 1 - 12 (drop down arrow)